Covid19

COVID19 SPECIAL RESERVATION CANCELLATION / AMENDMENT POLICY

We fully understand how the spread of Covid-19 has dramatically affected your life and your intent to execute your travel plans. The global travel community is trying, like everyone, to navigate this extraordinary situation.

Our priority is to treat all our valued guests with the respect you deserve and offer the same level of service when regular travel flows resume. At the same time, it is our duty to protect – both in health and financially – everyone employed in or dependent on tourism.

Faced with the unprecedented turn of events, the Greek state, as well as other EU countries, recently passed a law that allows businesses in the travel industry to issue a voucher instead of extending an immediate refund.

We thank you for your understanding and support, and very much look forward to giving you the warmest of welcomes in Greece when you are ready to travel.

More specifically:

• For individual existing reservations you may cancel/amend your booking date for later, please contact info@sunrisehotel.eu or by filling in the contact form here providing us with your name, surname and the dates of your reservation. Mention in the email-message subject that you request for a room voucher. After checking our hotel system data, you will receive from Sunrise Hotel a Room Voucher with your name, referring to the amount (€) of the existing booking and the referring dates.

• For reservations made through tour operators, online travel agents (Booking/Expedia etc.) or travel agents, please contact them directly.